Terms of service

Who we are

Walks of Budapest provides private guided walking tours and day trips in Budapest and Hungary. You can reach us atinfo@walksofbudapest.com or on+36 70 416 2701.

To be completed: registered company name, seat, company registration number and VAT number.

What you are booking

Every tour we sell is private. The price shown is for the whole group, not per person, up to the maximum group size stated on the tour page. Tours are guided in English, Spanish or Hungarian, as agreed when you book.

Each tour page lists what is included and what is not. Unless it says otherwise, entrance tickets, meals and drinks are not included.

Booking and payment

• Payment is taken at the time of booking, in euro, through Stripe. We never see or store your card details.
• Your booking is confirmed when payment succeeds and you receive a confirmation email with a booking reference.
• Each tour has a minimum notice period, shown on its page — 24, 48 or 72 hours depending on the tour.
• If a time is taken while you are paying, we will not charge you; if a charge has already been taken we refund it in full.

Changing your booking

Tell us at least 24 hours before the start time and we will move your tour to another date free of charge, subject to a guide being available. Ask by replying to your confirmation email or by WhatsApp.

Cancellation

• More than 24 hours before the tour: full refund.
• Less than 24 hours before: we cannot refund the booking, because the guide's day is already committed.
• If we cancel: full refund, or another date, whichever you prefer.

Refunds go back to the card you paid with and usually take 5–10 working days.

Weather

These are walking tours and they run in most weather. If conditions make a tour genuinely unsafe we will contact you to reschedule or refund. Rain alone is not usually a reason to cancel — we will adapt the route and spend more time indoors.

Not turning up

If you are running late, call or message us — we will wait as long as we reasonably can. If nobody arrives within 30 minutes of the start time and we have not heard from you, the tour is treated as used and cannot be refunded.

Your responsibilities

• Wear shoes you can walk in. Buda's streets are cobbled and hilly.
• Tell us in advance about mobility needs, dietary requirements or medical conditions that affect the day, so we can plan a route that works.
• Children are welcome and must be accompanied by an adult throughout.
• We may end a tour without refund if behaviour puts the guide or others at risk.

Walks Local

Walks Local is separate from a tour. You are buying access to a named local for the dates of your stay: you can message them and they answer. It is priced per night, the way a hotel is, and the price is for the whole party rather than per person.

What we promise, and what we do not

We publish two things on the sales page and on your local's profile, and they are the promise: the hours they answer, and how quickly. Outside those hours they pick your message up at the start of the next one. We do not offer a round-the-clock service and we would rather say so than claim one and miss it.

Walks Local is not an emergency service. In an emergency call 112, which is free from any phone in Hungary and is answered in English. Your local can help you afterwards — finding a pharmacy, explaining a form, telling you where the police station is — but never instead of the emergency services, and never in a way that should delay you calling them.

What your local gives you is an opinion, not a guarantee. A restaurant recommendation is a recommendation; a comment on whether somewhere is reasonably priced is a judgement. We are not responsible for what a third party you were pointed towards then does, though we would very much like to hear about it if it went badly, because it affects what we recommend next.

Walks Local does not include anyone coming out to meet you. If you want company in person, that is a private tour and it is booked separately, at the prices on the tour pages.

If we miss our own promise

If your local does not answer within the published hours and you were left waiting materially longer than the stated response time, tell us and we will credit you the days affected. If it happens repeatedly we will refund the remainder of your stay in full and stop charging you. We measure our own response times, so you do not have to prove it.

Cancelling

• Before it starts: cancel any time up to the day before your arrival for a full refund.
• Once it has started: we refund the nights you have not used.
• If we cannot staff your dates after you have paid, we refund in full and tell you as soon as we know.

Messages

Conversations happen on WhatsApp and we keep a copy, so that your local can see what you have already told them and so that we can measure how quickly we answer. We delete the conversation and your contact details shortly after your trip ends — the detail is in theprivacy policy. Please do not send us passwords, card numbers or copies of identity documents; we do not need them and we would rather not hold them.

We may end an engagement without refund if someone is abusive or threatening towards a local. That is the only circumstance in which we would.

To be completed after legal review: how the fourteen-day right of withdrawal applies to a service that starts on a date you chose, and the VAT treatment of a per-night advisory service sold to a consumer who is in Hungary.

Liability

You take part in our tours at your own risk and are responsible for your own belongings. We are liable for damage caused by our own negligence to the extent Hungarian law provides, and we do not exclude liability for death or personal injury caused by negligence. We recommend travel insurance.

To be completed after legal review: limitation-of-liability wording and any insurance the business carries.

Complaints and disputes

Tell us first — most things are fixable. Hungarian law applies. If you are a consumer in the EU, you also keep any rights you have under the consumer law of the country you live in.